Last Updated: 07/17/2026

we carefully prepare and ship each order to ensure your handcrafted incense arrives safely and in perfect condition.

1. Shipping Origin All orders are handcrafted and shipped directly from our facility in Guangzhou, Guangdong, China.

2. Processing Time All orders are processed within 1–3 business days after payment is confirmed.

• Orders are not processed on weekends or public holidays.
• During peak seasons, processing times may be slightly extended.

3. Shipping Timeframes Estimated delivery times vary by destination:

• Hong Kong: 2–6 business days.
• Taiwan: 4–9 business days.
• Malaysia, Singapore: 6–10 business days.
• Vietnam, Philippines, etc.: 6–13 business days.
• South Korea, Bangladesh, Others: 8–18 business days.
• USA, Canada, Australia: 11–19 business days.

4. Shipping Costs

• Shipping Method: Air Express (Air Courier)
• Southeast Asia, Hong Kong, Macau, and Taiwan: Free Shipping.
• Other Regions: Orders of $40 USD or more: Free Shipping.
• Orders under $40 USD: A flat shipping fee of $10 USD applies.

5. Order Tracking Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

6. Customs, Duties & Taxes You may be required to pay customs duties or import taxes based on your local customs authority. Incenza is not responsible for these additional fees.

7. Delays, Damage, and Incorrect Address

• If your order is significantly delayed, please contact us for assistance.
• If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with your order number and photos.
• We are not responsible for orders shipped to incorrect addresses provided by the customer.